Outages and Power Restoration

Before calling Nishnabotna Valley REC about a power outage, first check to see if other neighbors are affected. This will confirm if an outage has occurred in just your residence or within the neighborhood area.

If only your residence is without power, check circuit breakers and/or fuses to see if the problem is limited to your home electric system.

After performing these steps, call NVREC at 1-800-234-5122. Like our Facebook page and follow our Twitter feed to see updates and information on major outage situations.

Members can also sign up for Smart Hub and report an outage right from your phone.

Report an Outage

What Causes Outage

NVREC's Preparation and Response

Nishnabotna Valley REC is committed to delivering safe and reliable power to each of our members every day. We constantly work to safeguard our electric system to minimize the risk of service interruptions.

During the winter storm season, when widespread outages may occur, our crews do everything they can to keep the lights on. When storms result in interruption to your service, we do our best to restore service as quickly and as safely as possible.

Restoration

Priority is given to addressing hazardous situations, such as downed wires. Crews then focus on restoration of the largest number of members as quickly as possible.

As we work to restore power to all our members you may see your neighbor’s lights on, while you remain in the dark. Different parts of a neighborhood may be on different circuits, and not all circuits are restored at once. But sometimes the problem only affects service to your home. It is important to call Nishnabotna Valley REC at 1-800-234-5122 any time you experience an outage.

Working Year-Round

NVREC is working year-round to prevent power outages, improve the system, and continuously train its employees to respond quickly and effectively to emergencies.

Tree branches or entire trees falling into power lines are a common cause of power outages during high winds, heavy snow and ice storms. Each year NVREC and its contract tree trimming crew prune or remove several hundred trees to make sure that the required distances between vegetation and our power lines are maintained. We also inspect 150 miles of distribution line as well as poles and structures, to ensure the safety and reliability of our system.

Improving the System

Through our ongoing commitment to reliability, Nishnabotna Valley REC invests in the communities we serve by replacing aging equipment to improve our electric distribution system and installing upgrades to keep up with the increasing demand for power.

Nishnabotna Valley REC also continues to improve our process, software, technology and training to speed our response to power outages. We are making these enhancements so that we can take your calls and dispatch our crews to restore your power in the most efficient way possible.

NVREC Continued Training

Nishnabotna Valley REC employees continuously train on how to respond quickly and effectively during an emergency, so we are prepared for the challenge outages caused by storms. By participating in emergency preparedness drills and coordinating with public safety organizations and other utilities before a storm hits, we are ready when the time comes to respond.

The safety of our members and employees is always our top priority. When conditions are safe, crews work as quickly and as safely as possible to restore power to our members.