Connect or Disconnect an Account

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Moving to a new home or building a home can be exciting but stressful. Nishnabotna Valley REC wants to make getting electricity to your home or business a smooth transition. Your member-owned Cooperative also wants to help members who are transferring an account out of their name into another’s or who may be disconnecting an account all together.

New Service Installation

New Service Installation
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Welcome to Nishnabotna Valley Rural Electric Cooperative.

Whether you are moving into a house we already serve or building in our service territory, you must establish a membership account with us. Download your membership application here.

To establish a new account, please call our office at 712-755-2166 or 800-234-5122 during our office hours, Monday – Friday, 7:30 a.m. to 4 p.m.

Nishnabotna Valley REC members also have the option of logging into the "NVREC Member Self-Serve" to request an additional service.

To set up your account, be prepared to provide the following information:

  1. Membership application needs to be completed and submitted to the Nishnabotna Valley REC office.
  2. Date service should begin. Please ask the previous owner or occupant to contact us to verify this date and close their account.
  3. Service location or 911 address of account 
  4. Mailing address for billing purposes
  5. Additional names on the account
  6. Social security numbers of all names on the account. This is needed for patronage and identity theft protection known as the "Red Flags Rule"
  7. Deposit to open the account. The amount will be based on highest one-month bill for the last 12 months of an active account.

Transfer Account

Transfer

Whether you are moving out of the service territory or you simply want to transfer an account from your name to another individual, Nishnabotna Valley REC members wishing to transfer any account must contact the REC office at 712-755-2166 or 800-234-5122.

Please be prepared to provide the following information:

  1. Date transfer should occur. The individual that the account is being transferred to must contact NVREC, complete a membership form, and be prepared to pay the $30 transfer fee.
  2. NVREC account number of the service being transferred.
  3. Map location and service description of the account being transferred.
  4. Forwarding address and phone number for patronage dividends and final billing purposes.

Important note: If the new owner or occupant does not contact us within 48 hours of the stop service date you have requested, a service disconnection will be issued. Disconnection can result in disconnect/reconnect fees as well as inconveniences for both parties.

Members can also log into Smart Hub and request a service be transferred.


Disconnect Account

Disconnect

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Members wishing to disconnect a service temporarily must contact the Nishnabotna Valley REC office at

712-755-2166 or 800-234-5122.

There is always a $90 disconnection fee associated with disconnecting a service.

Please be ready to provide the following:

  1. Map location and account number of service being disconnected.
  2. Current member's last four of Social Security Number for identity verification.
  3. Forwarding address for patronage dividends and final billing purposes if the member is moving off the line or changing addresses.

Members can log onto Smart Hub and request a service be disconnected.

Reconnect Account

Reconnect

Members wishing to reconnect a service must contact the Nishnabotna Valley REC office at 712-755-2166 or 800-234-5122. There is always a $90 reconnection fee associated with connecting a service.

The individual requesting the reconnection of any service must be a current Nishnabotna Valley REC member or download and complete a NVREC membership application.

Please be ready to provide the following:

  1. Map location and account number of service being reconnected.
  2. Current member's last four of Social Security Number for identity verification.
  3. Any other names and Social Security Numbers to be added to the account information as additional contacts.

Members can also log onto Smart Hub and request a service be reconnected.

Retirement of Service

Retirement of Service (remove)

Nishnabotna Valley REC members who would like to permanently retire and remove a service must contact the NVREC office at 712-755-2166 or 800-234-5122. This is for the permanent removal of the meter and/or meter pole.

You must first download and complete the Retirement of Service request.

Please be ready to provide the following:

  1. Map location and account number of service being retired.
  2. Current member's last four of Social Security Number for identity verification.
  3. Forwarding address for patronage dividends and final billing purposes if the member is moving off the line or changing addresses.