Nishnabotna Valley REC strives to provide the best customer service to our member-owners. It is important that member contact information is updated regularly to make sure the office staff or line crews can communicate with you in case of planned outages, billing concerns, patronage retirement, or issues that may affect your electric service.
Members can update or add an additional phone number to an account, update a primary email address, add a description of accounts (i.e. house, water pump, workshop), or add an additional contact to your membership. To make changes to an account, you can securely submit a request here or contact the office at 712-755-2166. If you register your account on SmartHub you can update your information and have access to usage and billing history.
If you would like your bill to be automatically deducted from a checking or banking account, click here to upload the form to complete and sign. This is a free service provided to you by your Cooperative.
What are Capital Credits?
Nishnabotna Valley REC is a non-profit organization. Any profit or margins, related to the sale of electric service remaining after all expenses have been paid are returned to the members in proportion to their electrical usage.
How are Capital Credits returned to you, the member?
An allocation determines each member's share of the cooperative's margin for a given year. Margins are "allocated" or assigned to members who purchased electricity from the cooperative during the year in which the margin was generated. This allocation is based on the proportion of electrical sales for that year. Each member's portion is recorded in a capital credit account where it remains until it is "retired" (paid).